Terms & Conditions

Last updated: April 2025

1. About TillTalk

These Terms & Conditions govern your use of the TillTalk service, operated by TillTalk (trading as), a business registered in the Republic of Ireland. By creating an account or using the service, you agree to be bound by these terms. If you do not agree, do not use the service.

2. Free Trial Terms

  • New users receive a 14-day free trial upon account creation.
  • No credit card is required to start your free trial.
  • One free trial per POS merchant ID. Multiple accounts using the same POS system will be rejected.
  • The trial period begins at the moment of account creation and cannot be paused.
  • At the end of the trial, access is suspended until a valid subscription is in place.
  • TillTalk reserves the right to extend trial periods at its discretion, for example in cases of technical issues during setup.
  • Free trial accounts are subject to all other terms in this agreement.

3. Subscription and Billing

  • Subscriptions are billed monthly or annually, in advance, depending on the plan selected.
  • All prices are in Euro (€) and exclude VAT where applicable.
  • Payments are processed securely by Stripe. TillTalk does not store card details.
  • Your subscription renews automatically unless cancelled before the renewal date.
  • Price changes will be communicated with at least 30 days' notice before taking effect.
  • Annual subscriptions are billed for 10 months at the equivalent monthly rate (2 months free).

4. Cancellation Policy

  • You may cancel your subscription at any time through your account dashboard or by emailing hello@tilltalk.ie.
  • Cancellation takes effect at the end of the current billing period. You retain access until that date.
  • No refunds are provided for partial months or unused portions of annual subscriptions, except where required by Irish consumer law.
  • Upon cancellation, your data will be retained for 90 days to allow for account reinstatement, then permanently deleted.

5. Read-Only POS Access

TillTalk connects to your POS system using read-only API credentials. This means:

  • TillTalk can only retrieve sales data — it cannot modify prices, menus, inventory, or any operational settings.
  • TillTalk cannot process, initiate, or cancel payments or transactions.
  • TillTalk is not responsible for any changes to your POS system made by other parties.
  • You are responsible for providing valid API credentials and for maintaining appropriate security on your POS account.
  • You should revoke TillTalk's API access through your POS provider's settings if you cancel your subscription.

6. Data Handling

  • By using TillTalk, you grant us permission to access and process your POS sales data solely to provide the service.
  • We process only aggregated, anonymised sales totals. Individual transaction data is not stored.
  • Customer data from your POS (names, card details, contact information) is never accessed or stored by TillTalk.
  • Your POS API credentials are encrypted using AES-256 at rest.
  • Please refer to our Privacy Policy for full details of how we handle personal data.

7. Acceptable Use

You agree not to:

  • Use TillTalk for any unlawful purpose or in violation of any applicable laws.
  • Attempt to gain unauthorised access to TillTalk's systems or other users' accounts.
  • Share your account credentials with unauthorised third parties.
  • Use the service to harass, spam, or harm others.
  • Reverse engineer, decompile, or attempt to extract TillTalk's source code.
  • Exceed the usage limits of your plan in an abusive manner.

8. Service Availability

TillTalk aims for high availability but does not guarantee uninterrupted service. We may temporarily suspend the service for maintenance, security updates, or technical issues. We will endeavour to provide advance notice of planned maintenance where possible.

The accuracy of responses depends on the data provided by your POS system. TillTalk is not responsible for inaccuracies arising from errors in your POS data.

9. Intellectual Property

All intellectual property in the TillTalk platform, including software, design, trademarks, and content, belongs to TillTalk. You are granted a limited, non-exclusive, non-transferable licence to use the service for your internal business purposes during your subscription period.

10. Limitation of Liability

To the maximum extent permitted by Irish law:

  • TillTalk's total liability to you for any claim shall not exceed the total fees paid by you in the 3 months preceding the claim.
  • TillTalk is not liable for any indirect, incidental, consequential, or special damages, including loss of profits or business opportunities.
  • TillTalk is not liable for decisions made by you based on information provided by the service.
  • Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

11. Termination

TillTalk may suspend or terminate your account immediately if you breach these terms, fail to pay subscription fees, or engage in any activity that we believe poses a risk to our service or other users. We will endeavour to notify you by email before taking such action, except in cases of serious breach.

12. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated by email and by posting a notice on our website with at least 30 days' notice. Continued use of the service after that date constitutes acceptance of the updated terms.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Irish courts.

14. Contact

For questions about these terms, contact us at: hello@tilltalk.ie